AROSANYIN MERCY BOLUWATIFE

Administrative Professional | Computer Science Graduate

33 gbelero street ikola command Lagos, Ikola, Command, NG

About

Highly motivated Computer Science Graduate with a robust foundation in administrative support, customer service, and data analysis. Adept at optimizing operations, managing complex inquiries, and enhancing stakeholder experiences to drive efficiency and profitability. Eager to leverage analytical problem-solving skills and a commitment to operational excellence in a dynamic organizational setting, contributing to strategic decision-making and seamless workflows.

Work Experience

Business Manager

Firstroyal Oil and Gas Limited

Nov 2024 - Present

Lagos, Lagos, NG

Directed comprehensive daily operations for a fuel station, overseeing inventory, sales, and financial accountability to ensure smooth coordination and maximize profitability.

  • Directed end-to-end station operations, including inventory management and supply chain logistics, to optimize service delivery and operational efficiency.
  • Managed financial accountability by meticulously maintaining accurate sales records and reconciling daily transactions, generating precise financial reports that enhanced business transparency and informed strategic decisions.
  • Exercised strong leadership and operational control across all departments, from logistics to sales, consistently achieving company targets and driving optimal performance.

NYSC Corps Member (Administrative Support)

Nigerian Institute of Social and Economic Research (NISER)

Jan 2023 - Dec 2024

Ibadan, Oyo, NG

Managed a high-volume reception area, efficiently handling communications and directing inquiries to optimize departmental workflows as part of national service.

  • Managed a high-volume reception desk, efficiently handling an average of 70+ daily inquiries via calls and emails, ensuring prompt and accurate information dissemination.
  • Streamlined inquiry and visitor routing to appropriate departments, reducing resolution times and significantly improving overall operational efficiency.
  • Maintained meticulous administrative records and managed diverse tasks, facilitating seamless inter-departmental communication and workflow optimization across the institute.

Receptionist

Taraba Business School

Jan 2020 - Dec 2021

Jalingo, Taraba, NG

Managed front-office operations and provided comprehensive administrative support, ensuring a welcoming environment for students, faculty, and visitors.

  • Served as the primary point of contact, expertly resolving 50+ daily inquiries from diverse stakeholders (students, faculty, staff, visitors) and ensuring effective communication.
  • Delivered exceptional customer service, cultivating a positive and welcoming environment that significantly enhanced stakeholder satisfaction and experience.
  • Optimized front-desk operations by streamlining visitor registration and information dissemination processes, leading to measurable efficiency gains.

Education

Data Analysis

Alt School Africa

Jan 2024

Lagos, Lagos, NG

Computer Science

Benue State University Makurdi

Jan 2015 - Dec 2022

Makurdi, Benue, NG

Skills

Software & Applications

  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint

Data & Analytics

  • Data Entry
  • Data Analysis

Organizational & Efficiency

  • Task Management
  • Time Management
  • Efficiency Improvement
  • Process Optimization
  • Multitasking
  • Adaptability

Administrative & Office Support

  • Reception Management
  • Front Office Operations
  • Call Management
  • Email Management
  • Information Dissemination
  • Record Keeping
  • Office Administration

Communication & Interpersonal

  • Customer Service
  • Verbal Communication
  • Written Communication
  • Interpersonal Skills
  • Stakeholder Engagement
  • Problem Solving
  • Conflict Resolution